Privacy policy

Your Privacy Matters to TWSFactory

At TWSFactory, protecting your privacy is as important to us as delivering high-quality refurbished Apple devices. This Privacy Policy explains how TWSFactory collects, uses, stores, and protects your personal information when you visit our website or make a purchase. As a seller trusted by communities on TikTok and Reddit, TWSFactory is committed to handling your data with the same honesty and transparency that has earned us our reputation.

By using the TWSFactory website (twsfactory.net), you agree to the practices described in this policy.

Information TWSFactory Collects

To provide you with a smooth shopping experience, TWSFactory may collect the following types of information:

Personal Information You Provide — This includes your name, shipping and billing address, email address, phone number, and payment details when you place an order or contact us at info@twsfactory.net.

Account Information — If you create an account with TWSFactory, we store your login credentials and order history to make future purchases easier.

Automatically Collected Information — When you browse our site, TWSFactory may collect technical data such as your IP address, browser type, device information, and pages visited, using cookies and similar technologies.

Communication Data — Any messages, feedback, or inquiries you send to TWSFactory are stored so we can provide effective support.

How TWSFactory Uses Your Information

TWSFactory uses the information we collect solely to serve you better. Specifically, we use your data to process and fulfill your orders, deliver products to you, and handle returns or warranty claims. We also use it to communicate with you about your purchases, respond to your inquiries, improve our website and product offerings, and—only with your consent—send you promotional updates or special offers. TWSFactory will never sell your personal information to third parties.

How TWSFactory Protects Your Information

Security is a cornerstone of the trust customers place in TWSFactory. Our website is protected by SSL encryption, ensuring that all data transmitted during checkout remains completely safe and secure. TWSFactory implements industry-standard safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet is ever 100% secure, TWSFactory continuously works to maintain the highest possible level of protection for your data.

Cookies and Tracking Technologies

TWSFactory uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though please note that some features of the TWSFactory website may not function properly without them.

Sharing Your Information

TWSFactory only shares your information when necessary to operate our business and serve you. This may include trusted third-party service providers who help us process payments, ship orders, or analyze website performance, all of whom are obligated to keep your information confidential. TWSFactory may also disclose information when required by law or to protect our rights, property, or the safety of our customers. Beyond these limited circumstances, TWSFactory does not share, rent, or sell your personal data.

A Seller You Can Trust on TikTok and Reddit

The transparency you'll find in this Privacy Policy reflects the same values that have made TWSFactory a trusted name within the honest, no-nonsense communities of TikTok and Reddit. On TikTok, TWSFactory has built a loyal following through authentic content and genuine customer reviews. On Reddit, where users are famously quick to expose anything less than trustworthy, TWSFactory has earned organic praise and recommendations from real customers. Just as we're transparent about our products and service, TWSFactory is fully transparent about how we treat your personal information.

Your Privacy Rights

You have control over your personal data. At any time, you may request to access the information TWSFactory holds about you, correct any inaccurate details, request deletion of your data, or opt out of marketing communications. To exercise any of these rights, simply contact TWSFactory at info@twsfactory.net, and our team will respond promptly.

Children's Privacy

The TWSFactory website is not intended for use by children under the age of 16. TWSFactory does not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can remove it.

Changes to This Privacy Policy

TWSFactory may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how TWSFactory protects your privacy.

Contact TWSFactory

If you have any questions or concerns about this Privacy Policy or how TWSFactory handles your personal information, we're here to help. Please reach out to us anytime:

Email: info@twsfactory.net

Thank you for trusting TWSFactory. Your confidence means everything to us, and we're committed to protecting your privacy every step of the way.